Product Recall

IMPORTANT WARNING ABOUT HAZARD

USB Partner Tele.com MAINS CHARGER Model – HR-SC001

We have detected that USB Partner Tele.com HR-SC001 mains charger sold since 17 April 2019 has a manufacturing defect.

The manufacturing defect is that the mains charger is not sufficiently protected against the uncontrolled flow of AC power from the mains to the USB output. The security features used in the USB mains charger do not meet safety requirements. In the event of a failure of the safety feature, the entire AC mains voltage is transferred to the output power of the USB mains charger — the charger and the USB cable connected to it will transfer the same current as in the electrical outlet. This means that the product presents a fatal risk of electric shock or burns if it is touched by the user and can also lead to damage to equipment connected to it or cause a fire.

If you own the USB Partner Tele.com HR-SC001 charger SN 5901737991959 (number given in the barcode on the product) presented on the picture above, please stop using it immediately. The charger can be very dangerous. Please return it to your retailer from who you bought it to receive a replacement unit or full refund. If you know somebody who has this charger, please provide them with information about the risk and the necessity to return it.

We constantly strive to improve the safety of the products offered to you, because we want to make sure that our customers feel safe when purchasing our products. In case of any questions, please contact our company by phone (+48 12 399 99 00 from 9 AM to 5 PM) or by e-mail at contact.product@partnertele.com

We are attaching below additional picture presenting the product in the packaging.

Partner Tele.com Sp. z o.o. Sp.k. ul. Sołtysowska 22, 31-589 Kraków, Poland

contact.product@partnertele.com tel. +48 12 399 99 00


IMPORTANT

HAZARD WARNING

POWER ADAPTER USB Model – AR-006

We have learned that the power adapter USB Model AR-006 for sale since 18 June 2018 has a manufacturing defect.

The manufacturing defect is concerned with the use of insufficient protection of the power adapter against uncontrolled flow of alternating current  from the mains to USB port. The protection adopted in the USB power adapter does not satisfy safety requirements. In case of a failure of the protection, the entire mains voltage of the alternating current is transferred into the output power of the USB power adapter – the current of the power socket flows through the charger and its USB cable. This means that the product poses a deadly risk of electric shock or burning in case the user touches it, and may lead to damage to devices connected to it or cause fire.

If you own the power adapter USB AR-006, EAN product number 5901737906236 presented in the photograph above, please stop using it immediately. The power adapter may be very dangerous. Please return it to the retailer from whom you purchased it to receive other power adapter or full refund. If you know anyone else who owns this power adapter, please communicate the message about hazards and return request.

We still aim to improve safety of products we offer as we wish to be sure our customers feel safe. Should you have any questions, please contact Partner Tele.com, dial +48 12 399 99 00 (9:00am – 05:00pm) or send e-mail to contact.product@partnertele.com.

We wish to thank you for your help and apologize for inconveniences.

Partner Tele.com Sp. z o.o. Sp.k. ul. Sołtysowska 22, 31-589 Kraków, Polska 

www.partnertele.com/productrecall

contact.product@partnertele.com

tel. +48 12 399 99 00


IMPORTANT

HAZARD WARNING

POWER ADAPTER USB Model – AR-QC-032

We have learned that the power adapter USB Model AR-QC-032 for sale since 27 September 2018 has a manufacturing defect.

The manufacturing defect is concerned with the use of insufficient protection of the power adapter against uncontrolled flow of alternating current  from the mains to USB port. The protection adopted in the USB power adapter does not satisfy safety requirements. In case of a failure of the protection, the entire mains voltage of the alternating current is transferred into the output power of the USB power adapter – the current of the power socket flows through the charger and its USB cable. This means that the product poses a deadly risk of electric shock or burning in case the user touches it, and may lead to damage to devices connected to it or cause fire.

If you own the power adapter USB AR-QC-032 EAN product number 5901737923516 presented in the photograph above, please stop using it immediately. The power adapter may be very dangerous. Please return it to the retailer from whom you purchased it to receive other power adapter or full refund. If you know anyone else who owns this power adapter, please communicate the message about hazards and return request. 

We still aim to improve safety of products we offer as we wish to be sure our customers feel safe. Should you have any questions, please contact Partner Tele.com, dial +48 12 399 99 00 (9:00am – 05:00pm) or send e-mail to contact.product@partnertele.com.

We wish to thank you for your help and apologize for inconveniences.

Partner Tele.com Sp. z o.o. Sp.k. ul. Sołtysowska 22, 31-589 Kraków, Polska 

www.partnertele.com/productrecall

contact.product@partnertele.com

tel. +48 12 399 99 00


IMPORTANT

HAZARD WARNING

POWER ADAPTER USB Model – AR042

 

We have learned that the power adapter USB Model AR042 for sale since 23 January 2019 has a manufacturing defect.

 

The manufacturing defect is concerned with the use of insufficient protection of the power adapter against uncontrolled flow of alternating current  from the mains to USB port. The protection adopted in the USB power adapter does not satisfy safety requirements. In case of a failure of the protection, the entire mains voltage of the alternating current is transferred into the output power of the USB power adapter – the current of the power socket flows through the charger and its USB cable. This means that the product poses a deadly risk of electric shock or burning in case the user touches it, and may lead to damage to devices connected to it or cause fire.

 

If you own the power adapter USB AR042 EAN product number 5901737944306 presented in the photograph above, please stop using it immediately. The power adapter may be very dangerous. Please return it to the retailer from whom you purchased it to receive other power adapter or full refund. If you know anyone else who owns this power adapter, please communicate the message about hazards and return request.

 

We still aim to improve safety of products we offer as we wish to be sure our customers feel safe. Should you have any questions, please contact Partner Tele.com, dial +48 12 399 99 00 (9:00am – 05:00pm) or send e-mail to contact.product@partnertele.com.

 

We wish to thank you for your help and apologize for inconveniences.

 

Partner Tele.com Sp. z o.o. Sp.k. ul. Sołtysowska 22, 31-589 Kraków, Polska

www.partnertele.com/productrecall

contact.product@partnertele.com

tel. +48 12 399 99 00


IMPORTANT

HAZARD WARNING

POWER ADAPTER USB Model – AR-QC-032

We have learned that the power adapter USB Model AR-QC-032 for sale since 27 September 2018 has a manufacturing defect.

 

The manufacturing defect is concerned with the use of insufficient protection of the power adapter against uncontrolled flow of alternating current  from the mains to USB port. The protection adopted in the USB power adapter does not satisfy safety requirements. In case of a failure of the protection, the entire mains voltage of the alternating current is transferred into the output power of the USB power adapter – the current of the power socket flows through the charger and its USB cable. This means that the product poses a deadly risk of electric shock or burning in case the user touches it, and may lead to damage to devices connected to it or cause fire.

 

JIf you own the power adapter USB AR-QC-032 EAN product number 5901737923523 presented in the photograph above, please stop using it immediately. The power adapter may be very dangerous. Please return it to the retailer from whom you purchased it to receive other power adapter or full refund. If you know anyone else who owns this power adapter, please communicate the message about hazards and return request.

 

We still aim to improve safety of products we offer as we wish to be sure our customers feel safe. Should you have any questions, please contact Partner Tele.com, dial +48 12 399 99 00 (9:00am – 05:00pm) or send e-mail to contact.product@partnertele.com.

 

We wish to thank you for your help and apologize for inconveniences.

 

Partner Tele.com Sp. z o.o. Sp.k. ul. Sołtysowska 22, 31-589 Kraków, Polska

www.partnertele.com/productrecall

contact.product@partnertele.com

tel. +48 12 399 99 00

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